Refund policy

Last updated: June 12, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused and in its original, unopened packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@ctrlzed.com. 

If your return is accepted, we'll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at info@ctrlzed.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

For hygiene and safety reasons, opened or used personal care and beauty products cannot be returned. Unopened, unused items in their original sealed packaging are eligible for return within 30 days. We also cannot accept returns on gift cards. If you're unsure whether your item qualifies, please get in touch and we'll be happy to help.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We'll notify you once we've received and inspected your return and let you know whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@ctrlzed.com.